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How to say no to clients without losing them
Copy-paste replies for the asks that eat your weekends. Each one comes in three flavours: firm, friendly, and "yes, for a fee". Pick one, fill the [brackets], send. No signup.
"Can you just make one more small change?"
How to say no to one more small change, plus the priced version.
Get the replies →"Can you add a quick feature while you are in there?"
How to say no to add a quick feature, plus the priced version.
Get the replies →"We want unlimited revisions until we are happy."
How to say no to unlimited revisions, plus the priced version.
Get the replies →"Can you jump on a quick call?"
How to say no to jump on a quick call, plus the priced version.
Get the replies →"Can you rush this and have it done by tomorrow?"
How to say no to rush it by tomorrow, plus the priced version.
Get the replies →"While you are at it, can you redesign the logo too?"
How to say no to redesign the logo too, plus the priced version.
Get the replies →"Can you add one more page to the website?"
How to say no to extra page on the website, plus the priced version.
Get the replies →"Can you also write the copy for it?"
How to say no to also do the copywriting, plus the priced version.
Get the replies →"Can I get a friends and family discount?"
How to say no to friends and family discount, plus the priced version.
Get the replies →"We will pay you once the site launches."
How to say no to pay after launch, plus the priced version.
Get the replies →"Can you do a small test project for free first?"
How to say no to free trial work (spec work), plus the priced version.
Get the replies →"We have rethought it. Can we change the whole direction?"
How to say no to change the whole direction after approval, plus the priced version.
Get the replies →"Can we have it on iOS too, not just Android?"
How to say no to add another platform (iOS too), plus the priced version.
Get the replies →"Can you be available over the weekend in case something breaks?"
How to say no to weekend support, plus the priced version.
Get the replies →"Can my cousin give feedback too? She has a good eye."
How to say no to more people giving feedback, plus the priced version.
Get the replies →
Saying no is easier when the scope is written down first. Grab a scope of work template, check a new brief with the client red flag checker, or turn a yes into a priced change order. More free stuff in tools.
Want every extra ask to turn into a priced change order the client approves in one link? Start free in Scopease or have us set it up. Know someone who needs this? Share it on X.